Child Safety Standards

1. Our Commitment to Child Safety

1.1 Zero Tolerance Policy

MyOrbit maintains an absolute zero-tolerance policy for:

• Child sexual abuse material (CSAM) of any kind
• Child sexual abuse and exploitation (CSAE)
• Grooming or predatory behavior toward minors
• Any content that sexualizes minors
• Trafficking or exploitation of children
• Any attempt to contact minors for inappropriate purposes

1.2 MyOrbit Content Levels

MyOrbit sorts content into three categories. Every account starts at General, and Mature is opt-in for confirmed adults:

• General (all users, 13+; 16+ in the EU): The default for every account. Everyday conversation, education, creativity, business and support content, and sensitive topics such as mental health handled with added context and safety resources.
• Mature (18+, opt-in): Adult themes, adult humor, dating and relationship topics, entertainment violence, and alcohol or cannabis references where legal. Available only to accounts confirmed as adult, and only after the account holder turns it on in Settings.
• Prohibited (blocked for everyone): Everything in our zero-tolerance list above, anything illegal, and anything that breaches our Terms of Service. No age, setting or account type unlocks it.

Minors aged 13-17, and any account linked to a parent through Parental Controls, are restricted to General content at all times; Mature is not offered to them. Mature content is withheld from every account that has not opted in, including in Discover, recommendations, and the feed.

2. CSAM Prevention and Detection

2.1 Detection Technologies

What we use today to detect and prevent CSAM:

• Multimodal AI content moderation: an automated model (OpenAI's moderation model) that screens uploaded images and message text and blocks sexual content involving minors
• Text analysis: automated classification of conversation text to identify inappropriate conversations involving minors
• Human review: a Trust & Safety team that reviews escalations and user reports
• User reporting: in-product reporting on every profile, message, and piece of content

In progress, and not yet live: hash-matching of uploads against known-CSAM databases (for example PhotoDNA), and registration as a formal NCMEC CyberTipline reporting entity. We describe these as pending rather than listing them as capabilities we already have. See section 2.2.

2.2 Automated Content Moderation

Across MyOrbit messaging, which runs in a single encryption mode with no zero-access option:

• Uploaded images are screened. Images you upload — including avatars, stories, and chat attachments — are passed through a multimodal automated content moderation model that scores them against safety categories. Sexual content involving minors is blocked.
• Messages are screened. Message text, in conversations with AI companions and between people, is passed through automated content moderation covering sexual content involving minors, exploitation, harassment, self-harm, and violence.
• AI companions are programmed to refuse inappropriate requests
• Flagged content and suspicious patterns are escalated for human review
• Reports from users are reviewed by our Trust & Safety team on the timelines in section 2.3
• Confirmed violations: the content is removed, the account is terminated, and the case is reported to the appropriate authorities as described in section 6.

2.3 Human Review

Our Trust & Safety team:

• Treats child safety reports as the highest review priority
• Works to respond quickly to urgent threats
• Coordinates with law enforcement when required

3. Age Verification and Minor Protections

3.1 How We Establish Age

Every account gives a phone number at signup. To unlock the Mature level described in section 1.2, an account must additionally be confirmed as adult by a selfie-based age estimate: you take a selfie in the app, it is used to check whether you are an adult, and it is not retained afterwards. This is an age estimate, not facial recognition, and it is not used to identify you.

If the estimate reads an adult as a minor, there is an appeal: you may choose to verify with a government ID through our identity partner, Stripe Identity. This route exists solely to correct a wrong estimate. Government ID is never a precondition for any content level, and there is no content on MyOrbit that requires it.

3.2 Protections for Minors (Ages 13-17)

Users identified as minors automatically receive:

• General content only - no Mature access
• The Mature opt-in is not offered
• AI companion interactions restricted to the General content level

3.3 Under 13 Policy

MyOrbit is not intended for children under 13, and accounts may not be created for them. In compliance with COPPA:

• We do not knowingly collect data from children under 13
• Accounts suspected of being under 13 are suspended and closed
• Any data from such accounts is deleted promptly
• Parents can contact privacy@myorbit.ai to request review or deletion

4. Reporting Child Safety Concerns

4.1 How to Report

If you encounter child safety concerns on MyOrbit:

4.2 What Happens After a Report

1. Priority review: Child safety reports go to the top of the review queue
2. Content action: Violating content is removed
3. Account action: Offending accounts are suspended pending investigation
4. Evidence preservation: All relevant data is preserved for authorities
5. Reporting: Confirmed CSAM is reported as soon as reasonably possible — to law enforcement now, and via the NCMEC CyberTipline once our reporting registration completes (see section 6.2)
6. Law enforcement: We cooperate fully with any investigation

4.3 Reporter Protection

• Reports can be made anonymously
• We do not disclose reporter identity to the reported user
• No retaliation for good-faith reports

5. Parental Controls

5.1 Available Controls

Parents and guardians can:

• Link to their minor's account for oversight
• View activity summaries (with the minor's knowledge)
• Set daily usage time limits through your device's built-in screen-time controls
• Review connections
• Request complete data deletion

5.2 How to Set Up Parental Controls

1. Create your own MyOrbit account (must be 18+)
2. Open Parental Controls in Settings
3. Enter your minor's account information
4. Your minor will receive a request to confirm the link
5. Once confirmed, parental controls become available

6. Legal Compliance

6.1 Regulatory Compliance

MyOrbit's child-safety program is built to meet the child safety laws that apply to us, including:

• COPPA (Children's Online Privacy Protection Act): US law protecting children under 13
• 18 U.S.C. § 2258A: Mandatory reporting of apparent CSAM to NCMEC (see section 6.2 for the current status of our CyberTipline registration)
• UK Online Safety Act: Proactive child safety duties
• EU Digital Services Act: Enhanced protections for minors
• Australian Online Safety Act: Basic online safety expectations

6.2 NCMEC Reporting

US law requires providers to report apparent CSAM to the National Center for Missing & Exploited Children (NCMEC). Our commitment, and the process we will operate once our CyberTipline registration completes:

• Reports submitted via NCMEC's CyberTipline
• All required information included per 18 U.S.C. § 2258A
• Evidence preserved for minimum 90 days
• Full cooperation with subsequent law enforcement requests

6.3 Law Enforcement Cooperation

We work with law enforcement agencies worldwide:

• Respond promptly to valid legal process
• Emergency disclosure for imminent threats to child safety
• Preserve evidence upon request
• Provide testimony when required

7. Contact Information