MyOrbit Data Deletion Request Policy
At MyOrbit, you control your data. This policy explains how to delete your personal information across our messaging, AI companions, digital twins, and creator economy features. We're committed to transparency and compliance with global privacy laws.
For questions or assistance, contact us at privacy@myorbit.ai.
Table of Contents
- Your Data Deletion Options
- How to Request Data Deletion
- Encryption Considerations
- Processing Timeline
- Data We Must Retain (Exceptions)
- Creator & Business Considerations
- Third-Party Notifications
- Your Rights by Region
- Special Circumstances
- After Deletion
- Frequently Asked Questions
- How to Contact Us
- Policy Updates
1. Your Data Deletion Options
1.1 Refresh Account (Soft Reset)
What It Does:
- Removes personal data (profile, content, AI training)
- Clears your Matrix Dashboard statistics
- Resets all AI companions and digital twins
- Deletes Nuggets balance and transaction history
- Preserves your username and core account
- Maintains your verified status (if applicable)
What Remains:
- Username and account credentials
- Email/phone for recovery
- Account creation date
- Legal compliance records
Best For: Starting fresh without losing your account or verification status
1.2 Full Account Deletion
You can do this yourself, in the app, at Settings → Privacy & Permissions → Delete Account. You do not need to contact support, and you do not need our permission. Email is available as a fallback if you cannot get into the app (see section 2.2).
What happens immediately:
- Your account is marked as deleted and closed
- Every active session and sign-in token is invalidated, so you are signed out everywhere and cannot sign back in
- Your profile stops being reachable to other users
- Active subscriptions and Orbit memberships are cancelled
What happens next:
- Your personal data, avatars, twins, conversation content, stored audio, and user-generated content are deleted or de-identified on the schedule in section 4
- Backup copies age out within 30 days
- The records listed in section 5 are retained where the law requires it
Effect: The closure is not reversible — we will not reopen a deleted account, and you should treat your content as gone. To be accurate about the mechanism, though: deletion closes the account and revokes access at once, and the underlying data is then removed on the schedule in section 4. It is not an instantaneous wipe of every copy in every system, and we are not going to describe it as one.
Best For: Leaving MyOrbit permanently
1.3 Selective Data Deletion
New Option - Delete Specific Data Types:
- AI training data only
- Digital twin memories
- Conversation history
- Avatar customizations
- Creator content and monetization data
- AdWorks campaign data
2. How to Request Data Deletion
2.1 Self-Service (Fastest)
Via Mobile App:
- Open MyOrbit
- Navigate to Settings → Privacy & Permissions → Delete Account
- Confirm by typing DELETE when prompted
- Receive confirmation that deletion has started
No Web Portal:
Account deletion is handled in the MyOrbit app. If you cannot access the app, email privacy@myorbit.ai and we will process your request (see 2.2 below).
2.2 Email Request
Send your request to privacy@myorbit.ai including:
- Your MyOrbit username
- Registered email address
- Type of deletion requested
- Reason (optional, helps us improve)
Verification Required: We'll verify your identity for security
2.3 Authorized Representative
Parents/guardians (for minors) or legal representatives can request deletion by providing:
- Proof of authority
- User identification
- Signed authorization form (request from privacy@myorbit.ai)
3. Encryption Considerations
MyOrbit messaging runs in a single encryption mode: encrypted in transit with TLS 1.3, with our databases, file storage, and backups encrypted at rest at the infrastructure layer, plus application-level encryption on some message fields. There is no zero-access or end-to-end encrypted mode. Your messages are stored rather than discarded after delivery. Because we are technically able to access your content, we are also able to delete it on request:
- Stored message content and the embeddings derived from it can be deleted
- Conversation context and AI recall data can be cleared
- Stored voice messages and call recordings can be deleted
- Safety and enforcement records are preserved where legally required, as set out in section 5
- Data cached on your own device is cleared when you sign out
4. Processing Timeline
4.1 Immediate Actions (0-1 hour)
- Account deactivated (if full deletion)
- Content hidden from public view
- Active sessions terminated
- Subscriptions cancelled
4.2 Short-term (1-30 days)
- Data removed or de-identified in production systems
- Your data stops being used for any AI personalization or recall, and the stored conversation content and embeddings behind those features are deleted on the schedule in our Privacy Policy
- Third-party services notified where our contracts require it
- Creator revenues finalized
One thing we will not claim: we cannot "untrain" a general-purpose AI model that has already been trained. Removing an individual's data from a trained model's weights is not technically achievable today, by us or by anyone else. What we can and do control is this: our AI providers are contractually prohibited from training their models on your content in the first place, we stop using your data for personalization, and we delete the stored data itself on the schedule above.
4.3 Complete Removal (30-90 days)
- Backups purged (rolling deletion)
- CDN caches cleared
- Analytics anonymized
- Audit logs updated
Legal Maximum: 90 days (GDPR allows 1 month + 2 month extension for complex requests)
5. Data We Must Retain (Exceptions)
5.1 Legal Requirements
- Tax Records: 7 years (transaction data only)
- Legal Holds: Duration of proceedings
- Regulatory Audits: As required by law
- CSAM Reports: Permanent (hashed, not content)
5.2 Security & Safety
- Banned User Registry: Device/IP hashes to prevent re-registration
- Safety Violations: Evidence for law enforcement
- Fraud Prevention: Minimal identifiers
- Section 230 Compliance: Moderation records
5.3 Legitimate Interests
- Anonymized Analytics: No personal identifiers
- System Logs: 90 days for security
- Deletion Confirmation: Proof of compliance
6. Creator & Business Considerations
6.1 Creator Content
- Your created avatars/twins deleted
- Fan-created derivatives may persist (transformed work)
- Earnings history retained for tax (anonymized after payout)
- "Look Ma I'm Famous" boxing claims expire
6.2 Business Accounts (EchoBurst)
- 30-day wind-down period required
- Customer data export provided
- API access revoked immediately
- Compliance certificates retained
6.3 Monetization Impact
- Pending earnings paid out
- Nuggets balance forfeited
- Subscriptions non-refundable
- AdWorks campaigns terminated
7. Third-Party Notifications
Upon deletion, we notify:
- AI Partners (OpenAI, Anthropic): Remove training data
- Payment Processors (Stripe): Close merchant account
- Analytics Providers: Anonymize data
- Connected Services: Revoke OAuth tokens
We Cannot Control:
- Content you've shared externally
- Screenshots taken by others
- Cached search engine results
- Blockchain records (if applicable)
8. Your Rights by Region
8.1 European Union (GDPR)
- Right to erasure without undue delay
- Notification to third parties required
- Public interest exceptions apply
- Lodge complaints with supervisory authority
8.2 California (CCPA/CPRA)
- Delete personal information collected
- Direct service providers to delete
- Exceptions for security, legal, internal uses
- No discrimination for exercising rights
8.3 Other Jurisdictions
- Canada (PIPEDA): Reasonable timeline
- Brazil (LGPD): Immediate confirmation
- Australia (Privacy Act): Reasonable steps
- UK (UK GDPR): Equivalent to EU
9. Special Circumstances
9.1 Deceased Users
Authorized representatives may request deletion with:
- Death certificate
- Proof of authority (executor, next of kin)
- Court order (if disputed)
9.2 Minors (Under 18)
- Parents can request deletion
- Immediate processing priority
- Enhanced verification required
- Educational records preserved (FERPA)
9.3 Investigation Subjects
If you're under investigation:
- Deletion may be delayed
- Law enforcement notified
- Partial deletion possible
- Full disclosure upon resolution
10. After Deletion
10.1 What Happens to Your Data
- Immediate: Removed from active systems
- 30 days: Purged from primary backups
- 90 days: Removed from disaster recovery
- Permanent: Audit log of deletion request
10.2 Confirmation Provided
You'll receive:
- Email confirmation with reference number
- List of data categories deleted
- Any retained data explanation
- PDF certificate (upon request)
10.3 Re-Registration
After full deletion:
- Same email/phone can be reused after 90 days
- Username released after 1 year
- No data restoration possible
- New account starts fresh
11. Frequently Asked Questions
Q: Can I reverse a deletion request?
A: Within 24 hours, possibly. After that, it's irreversible.
Q: What about my messages to others?
A: Messages you sent are removed from your account. Copies already delivered to a recipient remain in that recipient's account unless they delete them.
Q: Will you keep charging me?
A: No. All billing stops immediately upon deletion request.
Q: Can I export my data first?
A: Yes! Use Settings → Your Data → Export My Data (GDPR/CCPA right)
Q: What if I'm a verified creator?
A: Verification cannot be transferred. Consider Refresh instead of Full Deletion.
Q: Do beta features affect deletion?
A: No. All data deleted equally, including [BETA] and [EXPERIMENTAL] features.
12. How to Contact Us
12.1 Primary Channels
Privacy Team:
Email: privacy@myorbit.ai
In-app: Settings → Privacy & Permissions in the
MyOrbit app
Response: Within 48 hours
Data Protection Officer:
Email: privacy@myorbit.ai
Certified: Under GDPR Article 37
Urgent Deletion:
Email: privacy@myorbit.ai
For: Safety/crisis situations only
12.2 Mailing Address
MyOrbit, Inc.
Attn: Privacy Department
730 Moreno Ave
Palo Alto, CA 94303
United States
12.3 Supervisory Authorities
- EU Users: Your local Data Protection Authority
- California: California Privacy Protection Agency (CPPA)
- UK: Information Commissioner's Office (ICO)
13. Policy Updates
- Reviews: Quarterly
- Updates: As needed for legal compliance
- Notification: 30 days advance for material changes
- Archives: Previous versions available on request via privacy@myorbit.ai
Important Reminders
- ✅ Your Right: Data deletion is free and your legal right
- ✅ Our Commitment: Process within legal timeframes
- ✅ Transparency: Clear communication throughout
- ✅ No Penalty: No discrimination for exercising rights
- ✅ Support Available: We're here to help
Certification Statement
This policy complies with:
- GDPR Article 17 (Right to Erasure)
- CCPA Section 1798.105 (Right to Delete)
- EU AI Act (Effective February 2025)
- Digital Services Act (DSA)
This policy is designed to meet the requirements above. We are not claiming blanket compliance with every privacy law worldwide.
Version: 2.3.0
Effective: July 30, 2026
Languages: English