# Safety Policy: Content Levels and Moderation > MyOrbit Safety Policy - Last updated August 12, 2026. Content levels, moderation, reporting and blocking, minor protections, and how to reach us. Canonical page: https://myorbit.ai/safety --- ## MyOrbit Safety Policy Last Updated: August 12, 2026 • Effective Date: July 30, 2026 • Version 2.3.1 Welcome to MyOrbit! Your safety is our top priority. This Safety Policy explains how we protect our community through proactive moderation, ethical AI practices, and comprehensive user protection measures. It works alongside our [Terms of Service](https://myorbit.ai/terms), [Privacy Policy](https://myorbit.ai/privacy), and [Cookie Notice](https://myorbit.ai/cookies) to create a secure environment for messaging, AI companions, digital twins, and creator experiences. If you have questions or need to report safety concerns, contact us immediately at [safety@myorbit.ai](mailto:safety@myorbit.ai) or through our in-app reporting tools. ### Table of Contents 1. Our Safety Framework 2. Content Moderation System 3. AI Safety and Ethics 4. Child and Minor Safety 5. Creator and Business Safety 6. Platform-Specific Safety Measures 7. Privacy-Preserving Safety 8. Crisis Response and Support 9. Legal Compliance and Cooperation 10. Safety Tools and Features 11. Incident Response Plan 12. Community Guidelines 13. Safety Partnerships 14. Updates and Changes 15. Contact and Support 16. Accessibility and Inclusion ### 1\. Our Safety Framework #### 1.1 Core Safety Commitments We maintain zero tolerance for: - Child sexual abuse material (CSAM) or child exploitation - Terrorism content or promotion - Non-consensual intimate content - Self-harm instruction or promotion - Severe harassment or doxxing - Criminal activity coordination #### 1.2 MyOrbit Content Levels MyOrbit sorts content into three categories. Every account starts at General, and Mature is opt-in for confirmed adults: - **General (all users, 13+; 16+ in the EU):** The default for every account. Everyday conversation, education, creativity, business and support content, and sensitive topics such as mental health handled with added context and safety resources. - **Mature (18+, opt-in):** Adult themes, adult humor, dating and relationship topics, entertainment violence, and alcohol or cannabis references where legal. Available only to accounts confirmed as adult, and only after the account holder turns it on in Settings. - **Prohibited (blocked for everyone):** Everything in our zero-tolerance list above, anything illegal, and anything that breaches our [Terms of Service](https://myorbit.ai/terms). No age, setting or account type unlocks it. Minors aged 13-17, and any account linked to a parent through Parental Controls, are restricted to General content at all times; Mature is not offered to them. Mature content is withheld from every account that has not opted in, including in Discover, recommendations, and the feed. #### 1.3 Encryption and Safety MyOrbit messaging runs in a single mode. Your messages are stored, not discarded after delivery. Traffic is encrypted in transit with TLS 1.3, and our databases, file storage and backups are encrypted at rest with AES-256 at the infrastructure layer, with additional application-level encryption on some message fields but not all of them. Message content passes through our safety systems so that the protections in this policy can work: - Automated content scanning for safety - Proactive threat detection - Real-time intervention capabilities - Crisis support features active - Full moderation toolkit available We do not offer a zero-access messaging mode. Please read this policy and our [Privacy Policy](https://myorbit.ai/privacy) on the understanding that MyOrbit is technically able to access message content when our safety, legal or support processes require it. ### 2\. Content Moderation System #### 2.1 Layered Defense What is actually in place: - **AI Moderation:** OpenAI's multimodal moderation model screens message text and uploaded images (avatars, stories, chat attachments), plus our own safety layers in the prompt and response path - **API Gateway:** Rate limiting and anomaly detection - **Human Review:** flagged content and significant enforcement actions may be reviewed by our team - **User Reporting:** in-product reporting on profiles, messages, and content - **Post-Publication Monitoring:** ongoing safety checks We have removed two claims that were previously listed here: device-level client-side ML filtering, and CDN-level blocking of harmful content. Neither exists in the shipped product. Moderation happens server-side. #### 2.2 Reporting and Response ##### How to Report: - Use in-app report buttons on any content - Email [safety@myorbit.ai](mailto:safety@myorbit.ai) for urgent issues - Contact law enforcement directly for immediate danger ##### How We Prioritize Reports: - **Highest priority:** CSAM, terrorism, imminent harm - **High priority:** Severe violations - **Standard:** All other reports #### 2.3 Enforcement Actions Based on severity and history: - **Warning:** First-time minor violations - **Content Removal:** Policy-violating material - **Feature Restrictions:** Limited functionality - **Temporary Suspension:** 24 hours to 30 days - **Permanent Ban:** Severe or repeated violations - **Law Enforcement Referral:** Illegal activities #### 2.4 Appeals Process - Submit appeals within 30 days of action - Appeals are reviewed - We aim to respond promptly - Final decisions may be escalated to senior team ### 3\. AI Safety and Ethics #### 3.1 Transparent AI Interactions All AI features include: - Clear labeling as artificial intelligence - Periodic reminders of AI nature - Disclaimers about limitations - Prohibition on impersonation #### 3.2 AI Companion Boundaries **Our AI companions:** **ARE:** Entertainment products, conversational partners, creative tools **ARE NOT:** Therapists, medical advisors, real people, emergency services ##### For mental health support: - **Crisis hotline:** 988 (US) or local equivalent - **Emergency:** 911 or local emergency number - **Professional help:** Licensed therapists only #### 3.3 Preventing Unhealthy Dependencies Automated systems detect possible crisis signals, such as self-harm expressions, and surface crisis resources. #### 3.4 Model Safety and Selection - Automated moderation of message text and uploaded images - Refusal of harmful requests - Bias monitoring and correction - Regular safety audits ### 4\. Child and Minor Safety #### 4.1 How We Establish Age Every account gives a phone number at signup. To unlock the Mature content level described in section 1.2, an account must additionally be confirmed as adult by a selfie-based age estimate: you take a selfie in the app, it is used to check whether you are an adult, and it is not retained afterwards. This is an age estimate, not facial recognition, and it is not used to identify you. If the estimate reads an adult as a minor, there is an appeal: you may choose to verify with a government ID through our identity partner, Stripe Identity. This route exists solely to correct a wrong estimate. Government ID is never a precondition for any content level, and there is no content on MyOrbit that requires it. #### 4.2 Minor-Specific Protections (13-17) - Private profiles by default - General content only - no Mature access - The Mature opt-in is not offered - Limited adult messaging - Enhanced content filtering - Parental control options - Educational safety resources - No access to creator monetization #### 4.3 Parental Controls Parents/guardians can: - Link to minor's account - Monitor activity (with minor's knowledge) - Set daily usage time limits through your device's built-in screen-time controls - Review connections - Request data deletion - Receive safety alerts #### 4.4 COPPA Compliance (Under 13) MyOrbit is not intended for children under 13, and accounts may not be created for them. In compliance with COPPA: - We do not knowingly collect data from children under 13 - Accounts suspected of being under 13 are suspended and closed - Any data from such accounts is deleted promptly - Parents can contact [privacy@myorbit.ai](mailto:privacy@myorbit.ai) to request review or deletion ### 5\. Creator and Business Safety #### 5.1 Creator Protections - Identity verification for monetization - "Look Ma I'm Famous" IP protection system - 30-day grace period for unauthorized avatars - Boxing system for celebrity likeness - DMCA tools and processes - Revenue protection measures #### 5.2 Business Twin Safeguards - Verified business accounts only - Accuracy disclaimers required - Audit trails for interactions - Professional boundary enforcement #### 5.3 Community Standards for Creators Creators must: - Accurately label content levels - Verify age-appropriate audiences - Respect IP rights - Maintain professional boundaries - Follow monetization guidelines - Respond to safety reports ### 6\. Platform-Specific Safety Measures #### 6.1 Messaging Safety - Spam and phishing detection - Malware scanning - Unsolicited content filtering - Block and mute tools - Encryption in transit and at rest - Forward limiting #### 6.2 Group and Community Safety - Admin moderation tools - Community guidelines enforcement - Member verification options - Content filtering by age - Reporting escalation paths - Automatic content-level restrictions #### 6.3 Marketplace Safety - Seller verification requirements - Prohibited items enforcement - Transaction monitoring - Dispute resolution process - Fraud detection systems - INFORM Act compliance ### 7\. Privacy-Preserving Safety #### 7.1 How We Balance Privacy and Safety Safety work is scoped as narrowly as we can make it while still being effective: - Automated scanning for severe violations - Metadata analysis for patterns - Crisis detection active - User reporting with evidence - Any human review is limited to flagged material #### 7.2 Data Minimization We collect only what's necessary for safety: - Basic account information - Safety-relevant metadata - User reports and evidence - Age-check selfies, which are used for our age check and are not retained - Appeal documents submitted to our identity partner, which handles them under its published terms - Behavioral patterns ### 8\. Crisis Response and Support #### 8.1 Crisis Detection Automated detection for: - Suicide or self-harm expressions - Violence planning - Child safety threats - Medical emergencies - Mental health crises #### 8.2 Crisis Response Protocol - Immediate safety check - Crisis resources provided - Professional referrals offered - Follow-up when appropriate - Never punitive for help-seeking #### 8.3 Emergency Resources ##### United States: - **Crisis Support:** 988 - **Emergency:** 911 - **RAINN Hotline:** 1-800-656-4673 - **Domestic Violence:** 1-800-799-7233 ##### International: - Find local resources at [findahelpline.com](https://findahelpline.com) - Emergency: Local equivalent of 911 ### 9\. Legal Compliance and Cooperation #### 9.1 Regulatory Compliance We comply with: - **GDPR:** EU data protection and privacy - **DSA:** Digital Services Act requirements - **AI Act:** EU AI regulations (February 2025) - **COPPA:** Children's privacy protection - **CCPA/CPRA:** California privacy rights - **DMCA:** Copyright enforcement #### 9.2 Law Enforcement Cooperation ##### What we can provide: - Account information with valid legal process - Available message content with warrant - Emergency disclosure for imminent harm - Preservation requests honored We respond to valid legal process for the data we hold, and we require valid legal process before disclosing it. ### 10\. Safety Tools and Features #### 10.1 User Control Tools - **Block:** Prevent all interaction - **Mute:** Hide content without blocking - **Report:** Flag violations for review #### 10.2 Proactive Safety Features - Suspicious pattern detection - New device login alerts - Unusual activity warnings - Password breach monitoring - Two-factor authentication #### 10.3 Educational Resources Safety guidance is provided throughout this policy and in our [Community Guidelines](https://myorbit.ai/community-guidelines) and [Child Safety Policy](https://myorbit.ai/child-safety). ### 11\. Incident Response Plan #### 11.1 Security Incidents - Containment and initial assessment - Internal escalation - Notification to affected users where appropriate - Notification to supervisory authorities within 72 hours where the GDPR requires it - Post-incident review #### 11.2 Safety Incidents - Remove illegal content and secure evidence - Escalate to our safety team - Contact law enforcement where required - Support affected users #### 11.3 Post-Incident Actions - Root cause analysis - Process improvements - Tool enhancements - Training updates - Policy revisions - Community communication ### 12\. Community Guidelines #### 12.1 Expected Behavior - Treat others with respect - Protect minors from harm - Respect privacy and consent - Share responsibly - Report violations - Support community safety #### 12.2 Prohibited Behavior See Section 5.2 of our [Terms of Service](https://myorbit.ai/terms) for complete list. **Key prohibitions:** - Illegal activities - Harm to minors - Non-consensual content - Severe harassment - Impersonation - Platform manipulation #### 12.3 Cultural Sensitivity We respect diverse communities while maintaining safety standards: - Context considered in moderation - Cultural expression protected - Hate speech never tolerated - Educational content preserved - Artistic expression supported - Religious freedom respected ### 13\. Safety Partnerships #### 13.1 Industry Collaboration We follow published guidance and best practices from established child-safety and online-safety organizations, including NCMEC — whose CyberTipline we will report to once our registration completes; see our [Child Safety Policy](https://myorbit.ai/child-safety) for current status. #### 13.2 Technology Partners - **OpenAI:** automated content moderation of message text and uploaded images, including blocking sexual content involving minors - **Anthropic:** Safety alignment - **Age estimation (adult confirmation) and Stripe Identity (optional appeals only):** see section 4.1 We do not use PhotoDNA, Perspective API, or WebPurify. Hash-matching against known-CSAM databases is in progress and is not live yet — see our [Child Safety Policy](https://myorbit.ai/child-safety) for the current status. ### 14\. Updates and Changes #### 14.1 Policy Updates - Regular reviews (quarterly minimum) - User notification of material changes - 30-day notice before implementation - Archived versions available - Feedback incorporation #### 14.2 Continuous Improvement We continuously enhance safety through: - User feedback integration - Incident learning - Research partnerships - Technology advancement - Regulatory alignment - Community input ### 15\. Contact and Support #### 15.1 Safety Team Contact ##### Urgent Safety Issues: - **Email:** [safety@myorbit.ai](mailto:safety@myorbit.ai) - **In-app:** Safety Report button - **Response:** Urgent safety issues are prioritized ##### General Safety Questions: - **Email:** [support@myorbit.ai](mailto:support@myorbit.ai) - **Response:** We aim to respond promptly ##### Media and Research: - **Email:** [social@myorbit.ai](mailto:social@myorbit.ai) - **Research:** [info@myorbit.ai](mailto:info@myorbit.ai) #### 15.2 Escalation Path 1. In-app reporting 2. Safety team email 3. Senior safety team escalation 4. Executive review (critical issues) 5. Board oversight (systemic concerns) #### 15.3 How We Prioritize - **Urgent safety issues:** Prioritized - **Standard support and appeals:** Reviewed in turn ### 16\. Accessibility and Inclusion #### 16.1 Inclusive Safety Safety tools available for all users: - Screen reader compatible reporting - Multiple language support - Clear, simple language options - Visual and audio alternatives - Assistive technology support #### 16.2 Vulnerable User Protection Enhanced protections for: - Users with disabilities - LGBTQIA+ community members - Minority communities - At-risk populations - Elderly users - New internet users ### Conclusion Your safety drives everything we do at MyOrbit. This policy represents our commitment to creating a secure, inclusive platform where innovation and protection go hand-in-hand. We're transparent about our capabilities and our limitations, and we empower you with tools and knowledge to stay safe. Thank you for trusting MyOrbit and for being an active participant in our community's safety. Together, we're building the future of human-AI interaction with safety, transparency, and respect at the core. #### Remember: - Your safety is our priority - Report concerns immediately - You can reach us any time at safety@myorbit.ai - You control your experience - Privacy and safety can coexist **Version:** 2.3.0 **Last Review:** July 30, 2026 **Previous Versions:** Available on request via [safety@myorbit.ai](mailto:safety@myorbit.ai) **MyOrbit, Inc.** 730 Moreno Ave Palo Alto, CA 94303 United States [info@myorbit.ai](mailto:info@myorbit.ai) © 2026 MyOrbit, Inc. All rights reserved. [← Return to MyOrbit](https://myorbit.ai/)